Refund policy

Unopened, non-perishable products can be returned within 30 days of delivery for a refund to the original payment method.

For health and safety reasons, opened food, tea, tonic, and supplement products cannot be returned — unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or incorrect items: contact us within 7 days of delivery (a photo helps) and we will replace the item or refund you, including any return shipping.

For approved returns of unopened items, the customer covers return shipping unless the return is due to our error.

Refunds are issued once the returned item is received and inspected, normally within 5–10 business days.

Contact us at info@naturalharmonyflow.com to start a return.